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Dreaming Tree Technology's Shipping Policy

Shipping Destinations

We currently ship to any address in the United States & Canada, excluding APOs, FPOs and PO Boxes. At this time, we do not ship to destinations outside the United States or Canada, but we will be expanding our business to include international destinations very soon. Please check back in the coming months for updated shipping information.

Shipping Methods

Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS) and Federal Express. We will automatically select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time.  We do not require a signature for UPS shipments at this time.

Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.

Shipping Locations

We use six shipping centers across the United States to maximize product availability and minimize the time it takes for you to receive the order.

Split Shipments

For multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer.

When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.

Shipment Delivery Time

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your expected delivery date will be presented to you at the time of your order.

Your purchase of in-stock products will be shipped on the day you order if we receive your order prior to 3 PM (Indiana Eastern Time) Monday through Friday, not including standard business holidays. Orders received after 3 PM local time (Indiana Eastern Time) will be shipped the next business day. Special orders and out-of-stock products may require additional time prior to shipment. Your expected delivery date will be presented to you at the time of your order. If shipment of your order is delayed, firewalls.com will notify you by email. Here’s a quick reference guide for shipping times from when the order leaves our distribution center(s):